Privacy Policy

Privacy Policy – Hair Repair Clinic

Last updated: March 25, 2025

At Hair Repair Clinic, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights under UK data protection laws (including GDPR).

1. Who we are

We are Hair Repair Clinic, an online provider of hair loss treatments and advice. If you have any questions about this policy or how we handle your data, email us at:

Email: info@hairrepairclinic.co.uk

2. What information we collect

We collect information in the following ways:

• When you place an order – name, address, email, phone number, and medical details (where needed for prescriptions).
• When you contact us – via email, web forms, or chat.
• Through our chatbot – when you ask questions about products, prescriptions, or orders.
• From website usage – cookies, analytics, and basic device/browser info.

3. How we use your information

We only use your personal data to:

• Process and deliver your orders
• Arrange prescriptions with our partner pharmacy
• Respond to your questions or support requests
• Improve our website and services
• Comply with legal or medical regulations

We do not sell your data or use it for spam.

4. Chatbot usage

We use an AI-powered chatbot (based on OpenAI's ChatGPT API) to help answer product questions, offer guidance, and support order queries. Your chat messages may be processed securely by OpenAI and are not used to train their models.

Please avoid sharing sensitive personal or medical information in the chatbot.

5. Sharing your data

We only share your data with trusted partners where needed:

• Our registered UK pharmacy, to issue prescriptions
• Delivery services, like Royal Mail or couriers
• IT providers, like our web host and email service

6. Your rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Ask us to delete your data (in some cases)
• Object to how we use your data

To make a request, just email us at info@hairrepairclinic.co.uk.

7. How we keep your data safe

We use secure systems and processes to protect your data, including SSL encryption, limited access, and secure storage. All medical and order information is handled with strict confidentiality.

8. Cookies and analytics

We use cookies and tracking tools (like Google Analytics) to understand how visitors use our site and to improve performance. You can manage or block cookies through your browser settings.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.

10. Contact us

If you have questions or concerns about your data, please contact us:

Email: info@hairrepairclinic.co.uk

Address: Available upon request