We’re a small family business that’s been helping people with hair loss for over 10 years.
We work with several MHRA-approved suppliers and adjust our prices in line with their costs. Any changes are passed on to patients straight away, so you always pay a fair price without hidden mark-ups.
Only what’s been independently proven to work. Finasteride, Dutasteride, Minoxidil (oral and topical), plus supportive options like microneedling. We could list all sorts of unproven gimmicks, but we don’t have the time (or interest) to deal with that. If it isn’t backed by proper evidence, we don’t offer it.
Our whole model relies on repeat business. It’s no different to anything else people depend on. Once you’ve found a reliable source, you stick with it. The secret to stopping hair loss isn’t hype, it’s consistency. We’ve been consistent for over a decade.
For most medications, yes. You’ll need to complete this online assessment form before your first order. Don’t worry, it’s quick and painless.
Yes, if you’ve ordered before and nothing has changed. If your details change, I might ask you to update them.
Like every other online store—checkout, pay, and wait for the magic to happen.
If you email me immediately, maybe. Once it’s packed and shipped, it’s out of my hands (literally).
£5.50 per order Processing usually takes a couple of days, and then we ship everything using 24 hour tracked
Some items are shipped separately. Non-prescription products are sent directly from us, while custom-made topical solutions are dispensed and shipped by the compounding pharmacy.
If you’ve received one parcel, the other is usually close behind. You’ll receive tracking info for each shipment as it becomes av
Give me a couple of days to organise your prescription and a couple more to get it to you. Anything longer than that and I’ll try to let you know.
Yes, I don’t do them myself of course so we have Surgery Group (surgerygroup.co.uk), where I introduce you to surgeons that help people get high-quality, personalized transplants without the nonsense that plagues the industry. If you buy medication from me, you’re probably thinking about a transplant—so let’s talk when you’re ready.
That’s a pen, not a syringe. We include a free syringe-shaped ballpoint pen with orders because we have a sense of humour. If you called us asking what it’s for, we probably sent you [this link]. You’re welcome.
We always aim to reply promptly — usually within 24 hours — so if it feels like we’ve gone quiet, please double-check your spam folder or drop us a quick message to follow up. We’re not ignoring you — promise!
Yes, please! If you’re happy with your order, leave a review on Trustpilot using this link. It helps more people find me and keeps my prices low.
Yes, all visitors to our clinic are offered free refreshments.
If your question isn’t here, just send me an email—I respond in real time. Unless I’m asleep, in which case, try again in the morning.
Tagline: Keep it simple.
End of FAQ. If you still have questions, ask yourself: “Did I check my spam folder?”
