Privacy Policy
Privacy Policy – Hair Repair Clinic
Last updated: March 25, 2025
We take your privacy seriously. This policy explains what information we collect, how we use it, and your rights under UK data protection laws (including GDPR).
1. Who we are
We are Hair Repair Clinic, an online provider of hair loss treatments and advice. If you have any questions about this policy or how we handle your data, email us at info@hairrepairclinic.co.uk.
2. What we collect
- Orders: name, address, email, phone, and medical details where needed for prescriptions.
- Contact: info you give us by email, forms, or chat.
- Chatbot: product, prescription, or order questions you type in.
- Website use: cookies, analytics, device/browser info.
3. How we use it
- To process and deliver orders
- To arrange prescriptions with our partner pharmacy
- To respond to questions and support requests
- To improve our site and services
- To comply with legal and medical rules
We never sell your data or use it for spam.
4. Chatbot
We use an AI chatbot (powered by OpenAI’s ChatGPT API) to answer questions and help with orders. Messages are processed securely and not used to train their models. Please avoid sharing sensitive personal or medical details in the chatbot.
5. Who we share with
- UK pharmacy (for prescriptions)
- Delivery services like Royal Mail
- IT providers (web host, email)
6. Your rights
Under GDPR, you can:
- Access the data we hold on you
- Correct inaccurate data
- Request deletion (in some cases)
- Object to how your data is used
Email info@hairrepairclinic.co.uk to make a request.
7. Keeping your data safe
We use SSL encryption, limited access, and secure storage. All medical and order details are handled confidentially.
8. Cookies
We use cookies and analytics (e.g. Google Analytics) to see how visitors use the site and improve performance. You can manage cookies in your browser settings.
9. Changes
We may update this policy at any time. The latest version will always be on this page.
10. Contact
Email: info@hairrepairclinic.co.uk
Address: available on request