Privacy Policy

1. Information We Collect

• •Personal information you provide (name, email, address, date of birth)
• •Health information for prescription services (medical history, current medications)
• •Payment information (processed securely by our payment providers)
• •Account information (username, password, preferences)
• •Usage data (pages visited, features used, device information)
• •Communications with our support team

2. How We Use Your Information

• •To provide and maintain our services
• •To process your orders and prescriptions
• •To communicate with you about your account and orders
• •To send marketing communications (with your consent)
• •To improve our website and services
• •To comply with legal obligations
• •To protect against fraud and abuse

3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases: (a) Contract - to fulfil orders and provide services; (b) Legal obligation - for prescription regulations and tax requirements; (c) Legitimate interests - for fraud prevention and service improvement; (d) Consent - for marketing communications.

4. Sharing Your Information

• •Our GPhC-registered pharmacy partners (for prescription processing)
• •Delivery partners (for order fulfilment)
• •Payment processors (for secure payments)
• •IT service providers (for website hosting and maintenance)
• •Legal authorities (when required by law)

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights

• •Access your personal data
• •Correct inaccurate data
• •Request deletion of your data
• •Object to processing
• •Data portability
• •Withdraw consent at any time
• •Lodge a complaint with the ICO

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with NHS guidelines. You can request deletion of your account at any time.

8. Cookies

We use cookies and similar technologies to improve your experience. Please see our Cookie Policy for more details.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last updated' date.