Terms and Conditions – Hair Repair Clinic
Last updated: Aug 19, 2025
By using this website or placing an order with Hair Repair Clinic, you agree to the terms below. Please read them carefully.
1. About Us
Hair Repair Clinic provides hair loss treatments and services online. We work with licensed UK pharmacists and healthcare professionals to review and dispense prescription treatments.
Email: info@hairrepairclinic.co.uk
2. Medical Advice Disclaimer
Information on our site, chatbot, or emails is for general guidance only. It does not replace professional medical advice. Always speak to your doctor if you are unsure about any treatment.
3. Prescription Medications
- All prescription orders are reviewed by a UK-registered healthcare professional.
- We may request extra health information before issuing a prescription.
- If a prescription is not approved, you will be refunded in full.
4. Orders and Payments
- Orders must be paid in full at the time of purchase.
- We accept major credit/debit cards and other secure payment methods.
- We may cancel or refuse any order at our discretion.
5. Delivery
- We ship within the UK and to selected international destinations.
- UK orders are usually delivered by Royal Mail within 2–4 working days.
- International delivery times vary and may be affected by customs or local rules.
- We are not responsible for delays once the order has been dispatched.
6. Returns and Refunds
Prescription medicines cannot be returned or refunded once dispensed, in line with UK health and safety regulations.
If your order is:
- Damaged or faulty on arrival, or
- Not the product you ordered
please contact us within 7 days and we will put it right.
7. Chatbot Disclaimer
We use an AI-powered chatbot (based on OpenAI's ChatGPT API) to help with:
- Product questions
- Prescription guidance
- Order tracking
Please do not share sensitive personal information in the chatbot.
8. Use of Website
- You must be 18 or over to place an order.
- You must not misuse the website or submit false medical information.
9. Data Protection
We handle all personal data in line with our Privacy Policy and UK GDPR rules. Your information is processed securely and only shared with trusted partners involved in your treatment or delivery.
10. Intellectual Property
All content on this site (text, images, logos) is the property of Hair Repair Clinic and may not be copied or used without permission.
11. Changes to These Terms
We may update these terms at any time. Updates will appear on this page with the date shown above.
12. Contact Us
For any questions, email us at: info@hairrepairclinic.co.uk